Terms of Service

1. Accepting these terms

By creating an account or using the Service you agree to these Terms and our Privacy Policy. If you use AuroVault for an organisation, you confirm you have authority to bind it. If you don't agree, please don't use the Service.

We may update the Terms. For material changes we'll give at least 14 days' notice by email. Continuing to use the Service afterwards means you accept the update.

2. The Service

AuroVault provides encrypted file storage, sync and sharing through web, desktop and command-line apps. Features, limits and plans are described on our website and may evolve; we won't remove core functionality from a paid plan during a billing period without offering you a pro-rata refund.

File history is kept for 14 days on Starter and 60 days on paid plans. Older versions are permanently deleted.

3. Your account and passphrase

Provide accurate information and keep it current. You're responsible for activity on your account and for keeping your passphrase and recovery kit safe. Because we never hold your keys, we cannot recover a lost passphrase. Without the passphrase or recovery kit, your data cannot be decrypted by anyone. Tell us promptly if you suspect unauthorised access.

4. Acceptable use

You agree not to use the Service to:

• break the law or infringe others' rights;
• store or share material that sexually exploits children, or that incites violence;
• distribute malware or attack networks, including ours;
• probe, scrape or overload the Service, or circumvent limits or security measures;
• resell the Service without our written permission.

We can't see sealed content, so we act on reports and on technical signals such as abuse of share links. We may suspend access to a link or account that breaches these rules, and we cooperate with lawful requests from authorities to the extent we are able.

5. Your content

You own your files. You grant us only the permission needed to store, transmit and back them up so we can run the Service for you. We don't claim any other rights in your content.

6. Plans, billing and refunds

Paid plans renew monthly until cancelled. Prices are shown before you pay and exclude taxes where applicable. You can cancel at any time from Billing; access continues to the end of the paid period. If you're not satisfied, request a refund of your most recent charge within 14 days. We'll give 30 days' notice before changing the price of an existing plan.

7. Availability

We aim for 99.95% monthly availability on paid plans. If we fall short, you may request a service credit of up to 25% of that month's fee through support within 30 days. Credits are your sole remedy for downtime. Scheduled maintenance and events outside our reasonable control are excluded.

8. Our property

The AuroVault name, logo, software and website are ours or our licensors'. We grant you a limited, revocable, non-transferable licence to use our apps for their intended purpose. Feedback you send us may be used without obligation.

9. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law permits, we disclaim implied warranties including merchantability, fitness for a particular purpose and non-infringement. Please keep independent backups of anything irreplaceable.

10. Limit of liability

To the extent permitted by law, AuroVault isn't liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 50. Nothing here limits liability that can't be limited by law.

11. Ending things

You can close your account whenever you like and export your data first. We may suspend or end access for material breach of these Terms, after notice where reasonable. After closure, files are deleted as described in the Privacy Policy.

12. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which AuroVault is established, without regard to conflict-of-law rules. Courts there have exclusive jurisdiction, except that consumers keep any mandatory rights they have in their country of residence. We'd always rather resolve a problem informally first — please contact us.

13. Contact

Questions about these Terms? Email hello@aerovault.cc.